> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eclipseproxy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact us

> How to reach EclipseProxy support and our official channels

## Fastest: website chat

**Click the chat widget on the bottom right** of any page at [eclipseproxy.com](https://www.eclipseproxy.com), or use the chat in your dashboard. Your message goes directly to our support queue.

Response time varies depending on when you contact us.

## Email

* [support@eclipseproxy.com](mailto:support@eclipseproxy.com) for general support
* [partnerships@eclipseproxy.com](mailto:partnerships@eclipseproxy.com) for B2B, resellers, creators

## Community channels

* **Discord:** [discord.gg/eclipseproxy](https://discord.gg/eclipseproxy)
* **Telegram:** [t.me/eclipseproxy](https://t.me/eclipseproxy)

Community channels are good for general questions, announcements, and chatting with other users. For account-specific issues, use website chat or email: we can't discuss accounts in public channels.

## Status page

For "is the proxy down?" check [status.eclipseproxy.com](https://status.eclipseproxy.com) first: faster than asking us.

## Beware of impersonators

People occasionally impersonate our team on Telegram, Discord, or elsewhere. **We never:**

* Initiate sensitive account changes via random DMs
* Ask for your account password
* Request migrations of "your reseller API key" via unsolicited message
* Send payment-request links via DM

If you receive a suspicious message, verify through our official website chat before acting.