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Fastest: website chat

Click the chat widget on the bottom right of any page at eclipseproxy.com, or use the chat in your dashboard. Your message goes directly to our support queue. Response time varies depending on when you contact us.

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Email

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Community channels

Community channels are good for general questions, announcements, and chatting with other users. For account-specific issues, use website chat or email: we can’t discuss accounts in public channels.

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Status page

For “is the proxy down?” check status.eclipseproxy.com first: faster than asking us.

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Beware of impersonators

People occasionally impersonate our team on Telegram, Discord, or elsewhere. We never:
  • Initiate sensitive account changes via random DMs
  • Ask for your account password
  • Request migrations of “your reseller API key” via unsolicited message
  • Send payment-request links via DM
If you receive a suspicious message, verify through our official website chat before acting.